RETURNS
We want you and your pet to be completely happy with your purchase but if you wish to return an item, you have 14 days to let us know.
This allows you 14 days to decide whether you wish to keep your item or return it.
Once you decide to use the item, it cannot be returned under this policy.
We do not provide refunds or replacements for items that have been used or damaged.
Returns Process :
1. Contact us within 14 calendar days from the day your item was delivered.
2. Proof of purchase is required i.e. your name and order number
3. We will email you a returns number and the address to return your goods.
4. Send the item to the returns address using an insured and trackable service.
IMPORTANT
– Failing to follow our return instructions may result in your return being delayed, lost or rejected.
– We do not issue refunds or replacements for items that have been damaged or used.
– If your goods are damaged on arrival, please let us know within 24 hours
– Do not return any items without receiving confirmation and a returns number from us.
– Items must only be sent to the return address provided or they may be lost or returned.
Items returned MUST be :
– In their brand new condition, without any signs of use or damage.
– Packed correctly using packaging suitable to protect the item during transit.
– Sent to the return address provided and with the returns number written on the outside.
Items CANNOT be returned if :
– They show any signs of been used, damaged, creased, stained, scratched etc.
– They are incomplete, missing items or part of a set (partial returns are not permitted).
– They are customised, personalised or made-to-order (unless proven to be faulty).
– They have been tampered with or altered in any way.
Delivery Costs
Unless we are at fault, customers are responsible for the cost of returning any items.
PettiPaws cannot be held liable for items being returned that are lost, delayed or damaged in transit.
We recommend customers return their items using a trackable delivery service that includes insurance against loss or damage up to the total value of their goods.